Shipping and Delivery Policy 

Firm Information
Aazoob is a sole proprietorship, and all legal rights for Aazoob.com are reserved by Aazoob.

Delivery and Shipping Charges

1. Order Timing and Placement
   You may place orders on our website or mobile application 24/7. Delivery is available within specified slots, with options for same-day or next-morning delivery depending on order timing.
2. Standard Delivery Options
• Express Delivery: Orders placed before 11:00 PM are delivered within 2 hours. Orders placed after this time will be scheduled for delivery by 08:00 AM the next morning.
• Preferred Slot: Choose your preferred delivery slot at checkout. Orders requiring special handling or additional preparation may experience slight adjustments in delivery timing.
3. Free Delivery Threshold and Fees
• Minimum Order Value: The minimum order amount for delivery is $10.
• Free Delivery: For orders of $100 or more, delivery is free of charge.
• Delivery Fee for Small Orders: For orders below $100, a delivery fee of $1.50 applies.

Customer Responsibilities and Confirmation

1. Accurate Delivery Information
   You agree to provide complete and correct delivery details. If a non-delivery occurs due to incorrect information (such as an incorrect name or address), any extra cost for redelivery will be charged to you.
2. Availability for Delivery
   You are responsible for being available to receive your order during the selected delivery slot. If you are unavailable, please arrange for someone to receive the delivery on your behalf. Failure to do so may require alternative arrangements for collection.
3. Order Confirmation
   Once your order is dispatched, you will receive a confirmation with estimated delivery time and tracking information.

Vendor Responsibilities and Order Fulfillment

1. Order Preparation
   Vendors are responsible for preparing orders within 30 minutes to 1 hour, depending on the order’s size. They must ensure timely and accurate fulfillment.
2. Packaging Standards
   Vendors are required to securely package products to prevent damage during transportation, especially for large or fragile items. Aazoob may arrange special delivery vehicles when necessary for these items.

Non-Delivery and Lost Packages

1. Aazoob’s Responsibility
   In the event of a lost package, Aazoob will work with the delivery team to locate the order. If the package cannot be found, we will offer a replacement or refund as appropriate.
2. Reporting Non-Delivery
   If you do not receive your order within the expected delivery time, please report it to Aazoob Customer Support for resolution.

Inspection and Risk of Loss

1. Risk Transfer
   Upon delivery to your specified address, responsibility for the product transfers to you, the buyer. We recommend inspecting the product at the time of delivery to confirm its condition.
2. Return for Quality Concerns
   If there is an issue with product quality or condition upon delivery, please follow the return process outlined in our Return Policy.

This Shipping and Delivery Policy outlines Aazoob's terms and conditions regarding delivery processes, fees, and customer responsibilities to ensure a smooth and secure shopping experience. For questions or further assistance, please contact Aazoob Customer Support.