Aazoob - Return Policy

At Aazoob, we prioritize your satisfaction and aim to make your shopping experience seamless and hassle-free. Our return policy is designed to ensure you have peace of mind when shopping with us.

Eligibility for Returns

You can request a return for items that meet the following conditions:

1. Timeframe: Items must be returned within 7 days from the date of delivery.
2. Condition: The item must be in its original condition, unused, unwashed, and with all original tags, labels, and packaging intact.
3. Exceptions:
   • Items such as personal care products, perishables, or customized goods are not eligible for returns unless they are damaged or defective.
   • Electronics, appliances, or other items requiring installation should not show signs of tampering or misuse.

How to Request a Return

1. Initiate a Return:
   • Log in to your Aazoob account.
   • Navigate to Orders and select the item you want to return.
   • Choose the reason for the return and submit your request.
2. Approval Process:
   • Our team will review your request and notify you of the approval status within 24-48 hours.
3. Return Pickup/Drop-off:
   • Approved returns will either be scheduled for pickup or require drop-off at a designated location (based on your area).

Refund Policy

1. Refund Options:
   • Refunds can be processed to your original payment method or issued as Aazoob Wallet Credits for faster transactions.
2. Processing Time:
   • Refunds typically take 5-7 business days after the returned item is received and inspected.
3. Deductions:
   • Any shipping or handling fees (if applicable) may not be refundable unless the item is defective or damaged.

Damaged or Defective Products

If you receive an item that is damaged, defective, or incorrect:

1. Report the issue within 48 hours of delivery via the app.
2. Provide necessary details, including images of the product, for quick resolution.

Exchange Policy

For eligible products, you can request an exchange instead of a return:

• Exchanges must meet the same eligibility criteria as returns.
• Availability of the requested replacement item depends on stock.

Items Not Eligible for Returns

• Items marked as final sale or non-returnable at the time of purchase.
• Products with missing accessories, damaged packaging, or signs of usage.

Contact Us

If you have questions or need assistance with a return or refund, feel free to contact our Customer Support Team via:

• Email: [email protected]
• Phone: 7373736238

Note: Aazoob reserves the right to refuse returns or refunds if the return request does not comply with the above terms.

We’re committed to ensuring a smooth and fair shopping experience for all! Happy shopping with Aazoob!