Refund & Cancellation Policy
Effective Date: June 19, 2024
Last Updated: January 14, 2026
AAZOOB TECHNOLOGY PRIVATE LIMITED provides custom web design, web development, branding, and related digital services. Because our services are customized and resource-based, refunds are processed according to the stage of the project.
1. Project Confirmation
A project is considered confirmed once the client makes an advance payment, shares project requirements, or approves the quotation or proposal.
2. Refund Before Work Starts
If a cancellation request is received before work begins, a refund may be processed within 7 days of payment after deducting consultation charges, administrative costs, and payment gateway charges, where applicable.
3. Refund After Work Starts
Once research, planning, wireframing, design, development, domain purchase, hosting setup, software licensing, or any billable activity has started, the advance payment becomes non-refundable.
4. First Draft or Initial Concept
After the first draft, homepage mockup, wireframe, design concept, or development preview has been shared, no refund will be applicable.
5. Milestone Payments
Payments made for completed milestones, approved deliverables, revisions, integrations, deployments, or domain and hosting-related work are non-refundable.
6. Client Delay or Non-Response
If the client delays feedback, approvals, content, or communication for more than 30 days, the project may be marked inactive. Amounts already paid will remain non-refundable, and restarting the project may require additional charges.
7. Change of Mind
Refunds are not provided for change of mind, internal business decisions, preference changes after approval, or reasons unrelated to the quality of service.
8. Third-Party Costs
Payments made toward domain registration, hosting, SSL certificates, premium themes, plugins, APIs, software licenses, messaging tools, or other third-party services are strictly non-refundable.
9. Duplicate or Excess Payments
Any duplicate or excess payment made by mistake will be refunded after verification.
10. Refund Processing Time
Approved refunds, if any, are generally processed within 7 to 10 business days to the original payment method or designated bank account, subject to banking and payment gateway timelines.